Helping You Recover What’s Yours
We assist individuals and businesses in securing delayed or disputed refunds — quickly, professionally, and transparently.
Expert Guidance When Refunds Go Wrong
When refunds are delayed, disputed, or unclear, the process can quickly become confusing and frustrating. RefundAssure provides clear, professional guidance to help you understand your options and take the right steps toward recovering your money.
Our team reviews your case, identifies the most effective recovery path, and communicates directly with the relevant companies or payment channels on your behalf. You’re never left guessing — we keep you informed at every stage of the process.
Where We Help You Recover Funds
E-Commerce & Online Stores
We assist with refunds from online purchases involving delayed deliveries, canceled orders, damaged items, or sellers who stop responding after payment.
Payment Disputes & Chargebacks
If your card, mobile money, or digital payment refund is delayed or declined, we help escalate the case through the appropriate dispute channels.
Subscription & Digital Services
Unwanted renewals, canceled subscriptions still being billed, or digital services that failed to deliver as promised — we help you challenge and recover these charges.
Travel, Tickets & Bookings
Flight cancellations, hotel refunds, event tickets, and travel services that were canceled or altered without proper reimbursement.
Online Scams & Fraud Cases
If you believe you’ve been misled, overcharged, or scammed online, we help assess the situation and guide the recovery process where possible.
Business-to-Business Refunds
We support businesses facing delayed refunds from suppliers, platforms, or service providers after contract cancellations or service failures.
Proven Refund Resolution Cases
Delayed Merchant Refund Resolved
Industry: Online Retail
Summary:
A client contacted GetYourMoneyHelp after waiting several weeks for a promised refund following a canceled online purchase. Despite multiple follow-ups, the merchant stopped responding.
Our Approach:
We reviewed the transaction, documented all communication attempts, and escalated the case through the appropriate payment and merchant channels.
Outcome:
The refund was successfully processed after formal escalation, and the client was kept informed throughout every stage.
Subscription Charge Recovery
Industry: Digital Services
Summary:
A customer continued to be billed after canceling a subscription service. The provider acknowledged the cancellation but delayed issuing a refund.
Our Approach:
GetYourMoneyHelp gathered supporting evidence, challenged the charges, and followed structured dispute procedures.
Outcome:
The disputed amount was recovered, and the recurring charges were stopped.
Trusted by Clients Worldwide
CFO
Alec Whitten
Alec provides strategic oversight on refund disputes involving payment providers, merchants, and financial platforms. He focuses on structured escalation, documentation review, and compliance-driven recovery processes.
CEO
Kelis Ford
Kelis oversees case assessment workflows and client communication standards. Her role ensures every refund case is reviewed thoroughly, handled transparently, and guided through the appropriate resolution channels.