Proven Refund Resolution Cases
Delayed Merchant Refund Resolved
Industry: Online Retail
Summary:
A client contacted GetYourMoneyHelp after waiting several weeks for a promised refund following a canceled online purchase. Despite multiple follow-ups, the merchant stopped responding.
Our Approach:
We reviewed the transaction, documented all communication attempts, and escalated the case through the appropriate payment and merchant channels.
Outcome:
The refund was successfully processed after formal escalation, and the client was kept informed throughout every stage.
Subscription Charge Recovery
Industry: Digital Services
Summary:
A customer continued to be billed after canceling a subscription service. The provider acknowledged the cancellation but delayed issuing a refund.
Our Approach:
GetYourMoneyHelp gathered supporting evidence, challenged the charges, and followed structured dispute procedures.
Outcome:
The disputed amount was recovered, and the recurring charges were stopped.
Suspected Online Scam Transaction
Industry: Online Marketplaces & Digital Payments
Summary:
A client contacted GetYourMoneyHelp after making an online payment to a seller who stopped responding shortly after receiving funds. The promised product was never delivered, and all communication channels went silent, raising concerns of a possible scam.
Our Approach:
GetYourMoneyHelp reviewed the transaction details, payment method, and communication history. We helped the client compile supporting evidence, identify the appropriate dispute and fraud-reporting channels, and initiate a formal recovery process with the payment provider.
Outcome:
The case was successfully escalated for investigation, and the client received guidance throughout the process. The transaction was reviewed by the payment provider, resulting in a favorable resolution and closure of the case.
Business Supplier Refund Resolution
ndustry: Business Services
Summary:
A small business requested a refund from a service provider after terminating a contract due to non-delivery of agreed services. The provider acknowledged the cancellation but failed to process the refund.
Our Approach:
We assessed the contract terms, organized supporting documentation, and guided the client through a formal refund request and dispute process.
Outcome:
The matter was resolved through proper documentation and escalation, resulting in the release of the pending refund.
