Team
CFO
Alec Whitten
Alec oversees financial compliance, case review standards, and dispute escalation strategies at RefundAssure. With experience in payment systems and refund workflows, he ensures every case is handled ethically, transparently, and in line with applicable policies.
CEO
Kelis Ford
Kelis leads RefundAssure’s operational vision and client-focused approach. She is responsible for ensuring that refund cases are assessed thoroughly, communicated clearly, and guided through the appropriate resolution channels without false promises or shortcuts.
Senior Refund Consultant
Howard Burns
Howard specializes in handling complex refund disputes involving unresponsive merchants and delayed reimbursements. He works closely with clients to organize evidence and guide escalation through proper refund and dispute channels.
Refund Recovery Consultant
Oscar Thomsen
Oscar supports clients facing issues with online purchases, subscriptions, and canceled services. His focus is on documentation accuracy, policy review, and structured follow-ups to improve refund resolution outcomes.
Payment Dispute Specialist
Rylan Tolbert
Rylan focuses on payment-related refund cases, including card transactions and digital payment platforms. He assists clients with dispute preparation and ensures cases follow the correct procedural steps.
Client Support & Case Advisor
Marie Jensen
Marie works directly with clients to ensure clear communication throughout the refund process. She helps track case progress, answer questions, and ensure clients remain informed at every stage.